Job losses, sense of fear. Need to upskills folks while they will be different impacts for different generations. Need to address resistance – fear of change. Need to develop the communications for each generation. Impacts to wider community
Encourage face to face communications – technology is driving folks to not engage in Face to face – counterintuitive
Can help to improve bottom line, capacity, ROI, increase market share and enable more standard work
Need to close skills gap with possible redeployment of roles and while trying to fend off outsourcing models
Education curriculum needs to be enhanced to adapt to these new technologies
