Full report

As part of the Irish Centre for Business Excellence (ICBE) 2018 Annual Conference speaker insights and attendee based reactions were live blogged and published in an eBook.  Below are the speaker insights split into People, Productivity and Technology streams.  This is followed by the collated attendee reactions to challenges posed by the speakers in a series of moderated roundtable sessions.

2018 ICBE Conference Introduction

Introduction Welcome to the eBook and report from the Annual ICBE Conference that was held on Thursday, May 10th in the Killashee Hotel, Naas, Co Kildare.  This year, we evolved the innovative and interactive event format, which included highly relevant presentations from practitioners and renowned speakers, a moderated forum, live blogging, interactive Group Action Learning and …

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Problem Solving – John Quirke

John Quirke, SA Partners Two common themes come up when we review how businesses approach problem solving. One.  The lack of a joined up system to enable effective problem solving across the business. And two. The level and quality of process focus within the organisation. Given the development of enterprise excellence thinking, those organisations that …

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Our Journey to Excellence | Judith McMullan

Judith McMullan is  Global OpEx Manager, Abbot. Our Journey to Excellence Judith currently manages the Shingo program across Abbott Nutrition Supply Chain (ANSC), where they have a number of sites challenging for the Shingo Prize over the next three years.  In October 2017, Abbott Nutrition, Sligo were the first site in the ANSC network to …

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Productivity in Crisis – Sustaining Productivity in an Era of Change | Gerry Cahill

Gerry Cahill Roche.  Productivity in Crisis. Gerry is the Managing Director of Roche’s Pharmaceutical manufacturing facility located close to Ennis in County Clare. The facility opened up in 1974, was put for sale in 2016 and is now due to close on at the end of 2019. In 2016 300 people were let go and …

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The Real Challenge for Managers | Kevin Eyre

Kevin Eyre began his talk by recalling the great conversations and inputs that took place over the group discussion.  For him what is relevant is the talk and not behaviour and how conscious we are of what we are actually saying. According to Kevin we give a lot of attention to how people think but …

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Developing Internal Talent to Meet the Challenging Needs of the Business | Siobhan Geary.

Siobhan Geary Boston Scientific Clonmel. Developing internal talent to meet the challenging needs of the business. “How much does it cost to hire an employee?” was the opening statement by Siobhan Geary from Boston Scientific, before informing attendees that the average cost is €22-34,000.  This is based on the average industrial wage of 45k with the …

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Designing Success | Cormac Ó Conaire

Cormac Ó Conaire Design Partners Cormac showcased some of the variety of designs created by the Design Partners’ team and their clients including world-leading products and apps from Panasonic, Google, Logitech, Silvair and S3Connected Health. All of these projects posed different challenges, for instance, when designing a ‘simple’ headset for a mass audience the design team must consider complex ergonomic …

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Design Lessons for Industry | Ray O’Cinneide

Ray O’Cinneide, Tyndall Institute “10 years ago Brendan O’Flynn watched Tom Cruise in minority report manipulating a screen with a glove and asked  ‘wouldn’t it be cool’ if we could create that” said Ray O’Cinneide in kicking off his talk on the story of the Smart Glove. Tyndall had technology and the research capability to …

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Technologies Driving Factory 4.0 in 2018 | Barry Kennedy

Barry Kennedy, IMR Barry introduced his presentation with a personal story of when he had cancer and linked it to how the Irish Manufacturing Research centre of which he is CEO approached its research. He then discussed what IMRs function was to ‘demystify, derisk and deliver emerging technologies for manufacturing industries. He discussed the thematic …

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Perceptions of Self and Success | Dr. Niamh Shaw

Text from Niamh Shaw’s talk

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Table 1 Productivity Challenge

How to engage the senior leadership team in a difficult change journey. At the Table:David Dunne, James Herbert, Martine Denihan, Sinead Sweeney, Eimear ‘Reilly, Pat Groves , Gemma Murphy, Jane McMorrow, Olive Farrington Conversation Daily meetings and huddle meeting and how we are performing are a key engagement point for senior leaders. We are lacking …

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Table 1 People Challenge

What does your company need to do to develop and retrain your top Talent? At the table: David Dunne, James Herbert, John Cheevers, Stephen Griffin, Cianna Reilly, Kevin Woulfe, Olivia Boyce Summary of the conversations The business needs to be understood and they need to frame up the why and link it with the personal …

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Table 1 Technology Challenge

Insert text for table 1 Technology Challenge

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Table 2 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? Bring the experience of of critical situation in to everyday operations would like  to have more detail on the how to….. The tricks and tips for success and for failure Build a common goal it is imperative to have  senior leadership team on …

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Table 2 People Challenge

Table 2 People Challenge What does your company need to do to develop and retrain Top Talent?  Identify who to up skill and it has to be a mixed solution with external, internal training examples Lean Business Programmes Lean Management Training Leadership Programmes Development planning with identified staff ascertain what they want for their future …

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Table 2 Technology Challenge

What is the impact of new technologies? Going forward it would  be helpful to have more detail re 3D printing in volume manufacturing. ethical issues noted in regard to simulated glove being used in military applications while being developed in a neutral country. one way in dealing with technology is looking at how could this …

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Table 3 Productivity Challenge

How to engage the senior leadership team in a difficult change journey?

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Table 3 People Challenge

How to engage senior leadership team in difficult change journey? a. Create cohesion within leadership team, be visible…….. b. Create awareness of the need for change, what are the benefits in the message, engage with everyone in overall strategy/approach c. Generate benefit first within leadership group first, meaningful and felt leadership………not staged but real visible …

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Table 3 Technology Challenge

What is the impact of new technologies? Where are the jobs going to be in? What investment in Human Capital is required for the future if the established jobs of today no longer exist. Is there a think tank needed to review a potential future strategy…what are the skills needed for the future…are our universities …

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Table 4 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? Realign expectations, responsibilities and roles as Leaders don’t recognize their own roles, sometimes they dictate rather than act. Agree on a platform to use  to communicate the journey you are on (tools, systems etc) and recognize the leadership journey required. Have the ability …

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Table 4 People Challenge

What does your company need to do to develop and retrain Top Talent? Succession planning, need to develop leadership skills.   Lateral moves can be a good thing, can be a hard sell at times but is a huge benefit to organizations; need to tell people it’s a developmental role. Implementation of Leaders standard work is a …

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Table 4 Technology Challenge

What is the impact of new technologies? Potential productivity improvements, opportunity for people to use new technologies, can also aid operational efficiency Opportunity for Ireland to be a leader in this technology, indigenous companies can access new markets Nervous about new technology, too much data can slow down decision making. Need to design with the …

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Table 5 Productivity Challenge

How to Engage Senior Leadership team in a difficult change journey? Need to define the change upfront to start on the right track – what is involved? Why are we doing it? What will enable? Need strong engagement early to address issues; will develop solutions, create improved teamwork amongst all levels – look at the …

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Table 5 People Challenge

What does your company need to do to develop and retrain Top Talent Developmental assignment program – short term ‘On The Job’ opportunities. Mentor programs. Allows teams to participate on short term basis. Secondments from shop floor; buddy system (3 months) Clarify the roles and understand the need; do a skills gaps assessment and identity …

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Table 5 Technology Challenge

What is the impact of the new Technologies? Job losses, sense of fear. Need to upskills folks while they will be different impacts for different generations. Need to address resistance – fear of change. Need to develop the communications for each generation. Impacts to wider community Encourage face to face communications – technology is driving …

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Table 6 Productivity Challenge

Productivity Challenge – How to engage the senior leadership in a difficult change journey? Education and knowledge for senior leaders. Ensuring the change journey is part of daily, weekly meetings and always on the agenda. Focus on hearts and minds of people. Cross functional understanding from all within the organisation. Know where people fit in …

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Table 6 People Challenge

What does your company need to do to develop and retrain Top Talent? If already in a role there is a need to be retrained and reminded about cultural fit & behaviours. Strong job description and development plan required for the role. What the employee need to do to get to next level. Identification is …

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Table 6 Technology Challenge

 What is the impact of new technologies? Worry that the role of employees will be replaced is a major factor. Uncertainty in relation to the protection of IP address. Change in the skillset required for employees eg. for engineers etc…. Some positives for the advances Ergonomics and Safety. Quicker production of products and improved quality. …

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Table 7 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? Alignment top down Get out there and benchmark best in class – see what other companies are doing Don’t sugar coat – be open and honest Be credible Trust people’s intellegence Be open to challenge and people venting anger What’s in it for the …

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Table 7 People Challenge

What does your company need to do to develop and retrain Top Talent?  Retrain and Retain  Every employee has a training plan – in consultation with their manager – people leave to be fulfilled Measure is How many people progress (not only promotion – people can progress in many ways Individual roadmap need to align …

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Table 7 Technology Challenge

What is the impact of new technologies? Fear in the leadership – they don’t want to appear like they don’t know whats going on There is a lack of visionary leadership within prgs on what automation can do Leadership needs to have greater awareness of what’s happening globally – suggest environmental scan, review mega trends. …

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Table 8 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? What’s in it for me? Overall vision and the translation of that vision Behaviour through the organisation Communication message and style

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Table 8 People Challenge

What does your company need to do to develop and retrain Top Talent?  Structure for developing people and framework Leadership buy in Communication caring / really interested in people development Alinement to the company requirements Developing a career path

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Table 8 Technology Challenge

What is the impact of new technologies? Be aware of the the begin that it is fit for purpose Improve in quality if product or services Consider the ethics of new Technology Waste or time with so much data Data decision making support system

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Table 9 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? Show the Why Create the vision and high level strategy, Agree the transformation vision Alignment of the SLT is critical, Define their roles Engagement is critical. Identify champions and influencers Leaders must lead (walk the talk) by actively engaging, Mkar SLT accountable on …

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Table 9 People Challenge

What does your company need to do to develop and retrain Top Talent?  Reflection Identify the need Review current state (as is) talent availability/capability Build framework around the gap Look for best practice across all sectors Close the gap through a variety of initiatives

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Table 9 Technology Challenge

What is the impact of new technologies? Impact on the workforce/fear Upskilling and cross skilling Better Product Reliability and less rework Impact on education & training Technology size and investment costs  

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Table 10 Productivity Challenge

How to engage the senior leadership team in a difficult change journey? Clear message – Define problem /common understanding – Define a clear path for change Ownership of solution / leadership have to be part of answer Change management is about people – engaging people Present case studies of similar changes – strengthen business case …

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Table 10 People Challenge

What does your company need to do to develop and retrain Top Talent?  Apprenticeship programs Structured training program with long term view Tap into potential talent (not just top talent) Cross-functional task force for Development and Training/retraining Have a Set for success type program in place In companies where not much opportunity for promotion – …

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Table 10 Technology Challenge

What is the impact of new technologies? Mechanical arms being installed – workforce didn’t contract as needed human intervention and business expanding New technologies require training and testing – so not always time saving Impacts on all facets of business Involving people who will be using technology early on = more success IT systems don’t …

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